FAQ Help Center

General FAQ

Yes! Our artwork and many of our goods are handmade with care and intention.

Yes, we often restock sold-out items, but since we’re a small shop we recommend grabbing it while it’s available.

Orders typically ship within 3-7 business days, unless otherwise noted in the product description. During busy seasons or shop updates, processing times may be slightly longer.

Due to the nature of handmade and small-batch items, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

Please email us with photos of the damage within 48 hours of receiving your order. We’ll work with you to find the best solution.

You can sign up for our newsletter or follow us on social media to hear about new releases, shop updates, and special offerings.

You can reach us anytime through our Contact form or by emailing hello@goldenhearthgoods.com. We do our best to respond within 1-2 business days.

Can’t find an answer?

Send us a note, and we’ll get back to you as quickly as possible (usually 1-2 business days).